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I noticed that some chat transcripts do not have chat ID

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edited Aug 19, 2021 10:08AM in Agent Desktop 1 comment

Summary

Some chats are without ID

Content

I'm creating some chat reports, and analyzing their incidents. I noticed upon entering some incidents that it doesn't have chat ID.

I simulated a service and was unable to replicate the error.

Does anyone know why this happens?

Version

BUI
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