ECHO achieves 70% call deflection with a Chatbot for Customer Service – Fishbowl Oracle Webcast Sept
SummaryConversational UI Chatbot for Service Cloud Fishbowl Oracle Webcast September 15th 2021
ECHO Incorporated is a worldwide leader in the manufacturing of professional-grade, high-performance outdoor power equipment for commercial and homeowner use. ECHO products can be found at independent dealers and Home Depot stores in the U.S., Canada, Mexico, and Puerto Rico.
To improve customer satisfaction, ECHO worked with Fishbowl Solutions to implement the Oracle Bot and integrate it with Service Cloud. ECHO’s digital assistant is available from their website home page, making it easy to ask questions about tool repair, parts ordering and warranty information. In a little over 2 months since going live with Digital Assistant, the Oracle bot has helped ECHO realize