Custom script not triggered from action defined in BUI Enhanced Business Rules

Summary

A custom script is not triggered by the defined action in the BUI Enhanced Business Rule

Content

Hi there,

Have a 'set escalation' and 'escalation' rule setup according to the best practices for defining escalation rules. I can also see that the 'action' rule is triggered. See attached screenshot. But for some reason the script is not triggered and I also verified with a colleague that the script is running fine stand alone.

Can you help how to investigate / resolve this?

Thanks,
Hans

 

 

Version

21B