You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Is there a way to Send the Incident Contact an email after 3 days and 5 days based on status?

Received Response
edited Jun 8, 2022 11:33AM in General Technical Discussions 2 comments


Escalation rules are not working in this scenario.

Content (required):

I have tried the Escalation rules to send the customer a notification email after the 3 days and 5 days time period based on the status condition but it did not work properly. It overrides the other escalations being set on the incident or sometimes it does not even work if other escalations are already set.

Version (include the version you are using, if applicable):

21 A

Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!