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Azure SSO for Agent Console and Customer Portal

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edited Jun 7, 2022 1:23PM in General Technical Discussions 1 comment


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Hi All,

I'm trying to implement Azure SSO for both Agent Console and Customer Portal. Unfortunately at this point SSO works only for Console or CP separately, not for both at the same time.

The problem might be in the certificates. I use Base 64 .pem certificate for the Console, and Raw .cert for Customer Portal.

If I upload two certificates, only the one for Console works properly.

Here is an Error Log

   File: sso/sso_util.c

    Line: 49

   In Fcn: sso_saml_err_map

 Description: Error validating certificate that was used to sign the SSO token.

As far as I understood the Issuer and Subject are the same on both certificates. Service Cloud uses an openssl library and grab the first certificate that comes across and then looks at the fingerprint. If I have two certificates with the same Issuer and Subject uploaded in the file manager, SSO will not work correctly.

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