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Knowledge Inlays

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Summary:

Knowledge Inlays

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We have added Knowledge Inlays in our external application and could see that we have to click on Top Answers button to load the articles. Is there a way to load the articles directly like Knowledge syndication widgets without clicking a button.

Also, is it possible to change the URL of articles loaded. It is taking to service cloud answer detail page by default. Instead we want to build the detail page in our external application itself using Rest APIs.

Thanks in advance.

Regards

Anju Nair



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