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Anonymous Chat

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in Agent Desktop 3 comments

Summary:

Live chat becomes anonymous even though the customer filled out the chat form properly.

Content (required):

Hi Experts,

I would like to ask if someone experienced any anonymous chats even though the customers filled out the chat form properly from first name to e-mail address?

Best Regards,

Jepee

Version (include the version you are using, if applicable):

21A

Code Snippet (add any code snippets that support your topic, if applicable):


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