Let's Reconnect, thank you for making 2022 our best year yet.

Look Back
Creating a Rule That Utilizes the Incident.Email Header — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Creating a Rule That Utilizes the Incident.Email Header

Accepted answer
21
Views
7
Comments

Summary:

We would like to create a rule that takes action when a particular email header is specified.

Content (required):

We would like to create a rule that takes action when a particular email header is specified. As per the snapshot, we have tried to have a rule that activates if a certain header is included. In my test case below, it would be TGIF. Our setup is that users email our domain and it redirects to the Oracle mailbox. We are including the header like this: header.email.incident: TGIF, but the rule does not activate.


Version (include the version you are using, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!