Escalation and SLA

Summary:

Hi All ,

Is it possible to escalate the incident based on the Response and Resolution Intervals specified in the SLA attached to the incident?

So ,we want the incident to get escalated if

1.) If Response time has passed and no has responded yet.

2.) If Resolution time has passed and the incident has not been resolved.

Thanks

Content (required):

Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):