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How to remove/update the Secondary Contact in an incident using CPM?

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edited Jun 8, 2022 12:11PM in General Technical Discussions 1 comment

Hi,

I am trying to remove the secondary contacts from an incident for a certain contact once that contact's primary email id is changed, I am able to successfully update the email if of a contact, but somehow facing difficulty in removing the secondary contact from all the incidents of that particular contact.

For example -

I have a contact with email id abc@abc.com and it has 3 incidents,

then I want that whenever the primary email for contact changes from abc@abc.com to abc@cba.com, all the incidents of that contact, should remove the secondary contact from them.

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