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Manual ASN created for a drop shipment but the customer order did not get invoiced! — Cloud Customer Connect
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Manual ASN created for a drop shipment but the customer order did not get invoiced!

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edited Oct 26, 2021 7:07AM in Order Management 1 comment

Summary:

Manual ASN created for a drop shipment but the customer order did not get invoiced!

How do we force the invoicing of the customer order? OR...

Is there a way to back out the ASN receiving and try to create a manual invoice again?

Content (required):

A manual drop ship PO ASN was created for a dropshipment PO. That worked well however, it did NOT flow to the customer order to invoice the order.

The issue was, the PO had a qty of 50 left (manual ASN was created for it) but on the Customer Order, it was left with a qty of 25.. I think that resulted in the downstream workflow to fail.

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