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Form in Oracle RightNow console — Cloud Customer Connect
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Form in Oracle RightNow console

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edited Jun 8, 2022 10:32AM in Agent Desktop 1 comment

Summary:

I would like to create form as following for preventive maintenance in Oracle Rightnow i have an idea

Form wizard:

when the agent create new preventive maintenance ,

  1. the system should ask the agent from console for selecting the contact ,
  2. after that ,the system will ask for the visit type , will be local or Remotely ?
  3. after that, check box list will be appear for the agent

the list will be dynamic based on contact type and visit type

can you help how to do it?

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