What's new in Customer Journeys?

Connect and learn more!
Form in Oracle RightNow console — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Form in Oracle RightNow console

Received Response
edited Jun 8, 2022 10:32AM in Agent Desktop 1 comment


I would like to create form as following for preventive maintenance in Oracle Rightnow i have an idea

Form wizard:

when the agent create new preventive maintenance ,

  1. the system should ask the agent from console for selecting the contact ,
  2. after that ,the system will ask for the visit type , will be local or Remotely ?
  3. after that, check box list will be appear for the agent

the list will be dynamic based on contact type and visit type

can you help how to do it?

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!