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Intermittent Console crash on VM Machines

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Summary:

Our Staff on VM experience intermittent crashes of the console through out the day, 3-10 times enough to become an annoyance.

Content (required):

These console crashes occur on VM instances when they are working on enquiry threads or using the CC functionality. It does not happen every time but intermediate. The symptoms of the crash for CC is complete crash or ballooning save which never ends forcing them to terminate from Task Manager. Only error returned appears to be related to RichEd20.DLL see snippet below. Anyone else using VM and experienced similar?

Version (include the version you are using, if applicable):

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