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Why does the Delinquent Customers info tile show non delinquent customers?

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Summary:

Delinquent Customers info tile in Advanced Collections Work Area shows non delinquent customers

Content (required):

Our client implements collections strategies at account level.

In the Collections Work Area, under the Delinquent Customers info tile, he can see not only delinquent customers but also customers that only have a current (not overdue yet) open amount and which do not have an open delinquent strategy.

Could you please clarify this behavior?

What are the tables underneath the Delinquent Customers info tile results?

Thank you,

Silvia


Version (include the version you are using, if applicable):

11.13.21.07.0

Code Snippet (add any code snippets that support your topic, if applicable):

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