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Can I customize/add search filters in Knowledge Advanced — Cloud Customer Connect
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Can I customize/add search filters in Knowledge Advanced

Question
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edited Jun 8, 2022 8:37AM in Agent Desktop

Summary:

Add advanced search filters

Content (required):

Dears,

We need to add some search parameters to knowledge tab not just searching with keywords as attached, for example we need to search with a particular criteria such as:


All docs that have attachments

All docs that under a particular category

All docs that was published yesterday

All docs that was published from a particular author


in other words we need to customize our parameters in advanced search not only working with keywords.


Version (include the version you are using, if applicable):

21C

Code Snippet (add any code snippets that support your topic, if applicable):

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