Can we notify agents with new articles automatically?
Summary:
New articles notifications
Content (required):
Dears,
We have a requirement to notify our call center agents automatically once a new content is published on our database sepcially the agents are not subscribed to new articles.
How should it be done? Thanks a lot
Version (include the version you are using, if applicable):
21C
Code Snippet (add any code snippets that support your topic, if applicable):
N/A
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