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Can we notify agents with new articles automatically?

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edited Jun 8, 2022 8:37AM in Agent Desktop 1 comment

Summary:

New articles notifications

Content (required):

Dears,

We have a requirement to notify our call center agents automatically once a new content is published on our database sepcially the agents are not subscribed to new articles.

How should it be done? Thanks a lot

Version (include the version you are using, if applicable):

21C

Code Snippet (add any code snippets that support your topic, if applicable):

N/A

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