We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Pass an Incident data to a Survey - create an incident automatically when the survey is answered

Received Response
4
Views
3
Comments
edited Jun 8, 2022 8:58AM in Agent Desktop 3 comments

Hi everyone,

Currently we have surveys that are sent through rules when an incident is closed with certain parameters, but we need to create an incident automatically when the survey is answered and be able to assign the incident to a department according to a data of the incident that activated the rule of sending the survey.

Is it possible to carry out this validation of the incident data from the survey? Or is there any flow that I can carry out to obtain this data from the survey?


Thanks in advance!

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!