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Format Automatic Receipts triggered even when Format = N in "Create Automatic Receipt Batch" ESS job — Cloud Customer Connect
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Format Automatic Receipts triggered even when Format = N in "Create Automatic Receipt Batch" ESS job

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Summary:

We run the Create Automatic receipt process (either from ESS or from UI). When give Format as No, the Create Automatic Receipt process still launches the Format automatic receipt process.

Content (required):

We run the Create Automatic receipt process (either from ESS or from UI). When give Format as No, the Create Automatic Receipt process still launches the Format automatic receipt process. please refer screenshot.


This is not ideal as the customer is not able to control the format process and the pre notification templates. Kindly advice the process here.

Version (include the version you are using, if applicable):

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