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Why is Last Published On date blank in all my public answers?

Received Response
edited Jun 8, 2022 8:37AM in Agent Desktop 7 comments


We have over 1600 knowledge articles in our customer portal visible to customers but none of them have a Last Published On date even though they've been published several times.

Content (required):

How do I get the system to automatically set the Last Published On date? Do I have to create a business rule to do this or is there a way for the system to do it automatically?

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

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