You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Why is Last Published On date blank in all my public answers?

Received Response
21
Views
7
Comments
edited Jun 8, 2022 8:37AM in Agent Desktop 7 comments

Summary:

We have over 1600 knowledge articles in our customer portal visible to customers but none of them have a Last Published On date even though they've been published several times.

Content (required):

How do I get the system to automatically set the Last Published On date? Do I have to create a business rule to do this or is there a way for the system to do it automatically?

Version (include the version you are using, if applicable):

21C

Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!