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DO NOT CREATE INCIDENT rule for duplicate contacts in Incident business rules

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edited Jan 5, 2022 9:45AM in Agent Desktop

Summary:

DO NOT CREATE INCIDENT rule for duplicate contacts in Incident business rules

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Hello All,

I have a site allowing duplicate contact email address. Created one DO NOT CREATE INCIDENT rule with CONTACT custom field condition.

But here we are facing one issue with the system it always taking the recently updated contact not with the contact by custom field


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