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Setting Channel ID to new incidents

Received Response
edited Jun 8, 2022 11:33AM in General Technical Discussions 2 comments


We have some incidents that have "no value" in the Channel ID field. Our End user and OPA sourced incidents do no have a "Web" channel id assigned.

Content (required):

Some incidents created via End User Connect and OPA do not have a Channel ID assigned. I am looking for a way to apply "Web" channel ID to the incidents

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

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