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How can I setup SLA to "pause/stop the resolution time clock" when On hold (Waiting Status)?

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Summary:

There is a requirement from our users that if the incident status is On hold (Waiting), the SLA resolution time should pause, meaning the resolution due date should be extended.

Content (required):

Hi,

There is a requirement from our users that if the incident status is On hold (Waiting), the SLA resolution time should pause, meaning the resolution due date should be extended.

Is there already a functionality for this? I have checked the documentations and forums and couldn't find any though there were similar posts looking for this functionality.

Example,

SLA = 120 minutes

incident created on 1 Jan at 8AM

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