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Is it possible to create an incident based on the incident that generates a survey response?

Received Response
edited Jan 28, 2022 7:52PM in General Technical Discussions 1 comment


We have a survey generated when an incident is closed, when the customer answer the survey We need to generate another incident if the calification of the survey is less than 3, and assign the incident to the same Branch office(custom filed) of the first incident.

What is the best way to accomplish this?

Version (include the version you are using, if applicable):

20C SP5

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