We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Is it possible to create an incident based on the incident that generates a survey response?

Received Response
1
Views
1
Comments
edited Jan 28, 2022 7:52PM in General Technical Discussions 1 comment

Summary:

We have a survey generated when an incident is closed, when the customer answer the survey We need to generate another incident if the calification of the survey is less than 3, and assign the incident to the same Branch office(custom filed) of the first incident.

What is the best way to accomplish this?

Version (include the version you are using, if applicable):

20C SP5

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!