You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Incidents Escalated at the same time yet have different timings

Received Response


Incidents Escalated

Content (required):

Hi All,

I created escalation rules for incidents that should escalate some time after incident created date :Priority (after 2 minutes), High (after 5minutes after ), Medium (15 minutes after), Low (30minutes after). I checked the use response interval and revalidate checkboxes. when testing using two incidents created at the same time, all the incidents are escalated at the same time. Could it be something I have missed or are the timings too close to each other.

Any feedback will be appreciated.



Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!