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Incidents Escalated at the same time yet have different timings — Cloud Customer Connect
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Incidents Escalated at the same time yet have different timings

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Incidents Escalated


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Hi All,

I created escalation rules for incidents that should escalate some time after incident created date :Priority (after 2 minutes), High (after 5minutes after ), Medium (15 minutes after), Low (30minutes after). I checked the use response interval and revalidate checkboxes. when testing using two incidents created at the same time, all the incidents are escalated at the same time. Could it be something I have missed or are the timings too close to each other.

Any feedback will be appreciated.

Regards,

Sylvia

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