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Incident immediately goes away in BUI

Accepted answer

Summary: Incident immediately goes away in BUI

Content (required): We have one user that opens an incident in BUI and gets a quick blip of the incident before it goes away. She has cleared her Chrome cache and restarted, but still gets this behavior. Has anyone experienced this before?

Version (include the version you are using, if applicable): 21C

Code Snippet (add any code snippets that support your topic, if applicable):

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