You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Answer Reviewed Notification doesn't show Variable content from the Internal interface

Received Response
edited Jun 8, 2022 8:37AM in Agent Desktop 1 comment


Our Answer Reviewed Notification is using the wrong interface when generating the email so the variables do not display in the Answer 'Solution' section of the notification.

Content (required):

At this stage all our variables are created in our Internal interface, is there is a default setting that we can change so the review notificatoin is selecting the variable from the correct interface?

Version (include the version you are using, if applicable):

Knowledge Foundation

Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!