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Visual Indicator for Custom Field on Incident

Accepted answer
edited Feb 8, 2022 5:50PM in Agent Desktop 4 comments


Value on a custom field to be visual indicated to be more noticeable by agent

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Is there a way to have a visual indicator (Highlight, flag, icon..etc) when a custom field (Y/N) has a Y so that when the agent opens the incident, it is clear to them that that field is a YES? *Note--The pop-up is not the desired option.

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