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Copy to Text to Clipboard is grayed out

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Summary:

We have a field, Parent Ref# that when you select the commands we have Clear, Open, Add new, Show Recent Items all working but Copy Text To Clipboard is grayed out. Where do we change this?

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Version (include the version you are using, if applicable):

Oracle Service Cloud 21B (Build 281)

Browser UI Version : 3.22.01.26-b0002

Code Snippet (add any code snippets that support your topic, if applicable):

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