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Knowledge articles searches statistics

Received Response
edited Jun 8, 2022 8:37AM in Agent Desktop 1 comment


Is there any table, view or report to show search attempts of users for Knowledge articles?

Content (required):

When a user searches for a word or phrase in My Knowledge screen sometimes there is list of found relevant articles and sometimes nothing found.

We would like to see all search attempts of users and if possible list of found articles and even which of the articles were opened by the user on that search attempt.

This is in order to understand what users are searching for and adjust our articles for real needs.


Version (include the version you are using, if applicable):

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