Auto assigning Incident Queue from a Chat
We have our Chat Interaction workspace that successfully populates the Chat Skill (products) and the Chat Queue. In the related Interaction Workspace, the products do flow over successfully. We are just struggling with our workspace rules to set the Interaction Workspace queue, it always remains blank and has to be populated by the Agents.
We have tried
IF - product = Order Support
AND - Source IN LIST Chat Live or Web Console Live Chat
AND - logged in Acct Profile = NA Chat
SET - Queue = Americas Order Support
We have this set to run before any of our other workspace rules that will remove a queue based on a product change.