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Dedicated channel for Messenger

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edited Jun 8, 2022 11:33AM in General Technical Discussions

Summary:

We have embed a custom Live chat functionality on a support website through which customers can chat with the agents. The chat initiated by a customer is assigned to an agent via chat queues.

Now we would like integrate a messenger application with Service cloud.

How can I use a different chat channel so that I could differentiate my chat requests by routing these chats to a messenger queue?

Content (required):

How can I use a different chat channel so that I could differentiate my chat requests by routing these chats to a messenger queue?

Goal is to route these chat requests to a messenger route.

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