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Refund process for Converted invoices that was authorized in other system-Zuora to Oracle Conversion — Cloud Customer Connect
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Refund process for Converted invoices that was authorized in other system-Zuora to Oracle Conversion

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in Receivables & Collections

Summary:

We are bringing AR invoices from Zuora to Oracle where the payment method is Credit Card

The credit cards are already authorized in Zuora to Cybersource, we don't want to send another authorization request to Cybersource from Oracle. [So, When we converted Credit Card Receipts with Automatic Receipt Method it went to Cybersource for Authorization (absolute no no). Hence in another instance we converted using Standard Receipt Method.]

3. Now the issue is how can we effect Refunds in the future, these Receipts created with the Standard Receipt Method will not go to Cybersource to transmit the funds to the Customer's credit card

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