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How to record customer deduction, besides chargeback in AR — Cloud Customer Connect
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How to record customer deduction, besides chargeback in AR

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edited Mar 9, 2022 12:01PM in Payables, Payments & Cash Management

Hi,

Currently, whenever a customer takes a deduction on a receipt, in order to record that deduction, we have to short pay invoices (applied to that receipt) equivalent to that $ value and create chargeback. However, this is causing discrepancy between our AR and customer's AP records. Is there any other way to record customer deductions ?

Thanks and Regards,

Krishna.

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