Download File Attachments from Incident Threads

Mar 15, 2022 5:17AM

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Hi All,

We have a requirement where we have to download all the file attachments from standard objects.

We have around 1.5 million File attachments on Incident object, which we are planning to download by using the REST API call (https://your_site_interface/services/rest/connect/version/resource/resource_id/fileAttachments) and moving into /tmp/ directory and extracting it from there to our local machine.

We have a separate 0.5 Million File attachments on Incident threads which cannot be downloaded using REST API call.

So basically we have the below two questions.

1) Is there a better way to download the File Attachments from Incidents other than what we are currently planning to do?