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Agent Scripts vs Workflow — Cloud Customer Connect
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Agent Scripts vs Workflow

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Summary: Agent Scripts vs Workflow

Content (required): Our organization recently implemented both Agent Scripting and Workflow into our OSvC instance, with the help of professional services. I'm wondering if someone can describe Agent Scripts and workflows to me in laymen's terms. I've read the documentation on both, but I am not certain how they work together or coexist. Thank you in advance!


Version (include the version you are using, if applicable): 21C

Code Snippet (add any code snippets that support your topic, if applicable):

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