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ProactiveChat Configuration

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in Customer Portal

Hi All,

I’m working on a Proactive Chat for our Customer Portal Page.

At first I was using Oracle Documentation (https://documentation.custhelp.com/euf/assets/devdocs/cloud22a/CustomerPortal/CustomerPortal/topicrefs/t_Add_the_ProactiveChat_widget_to_the_Results_page_ax1222013.html) but wasn’t able to locate <rn:widget path="reports/Paginator" />. in cp/customer/development/views/pages/Results.php

Then I tried instructions from Doctor CX: https://doctorcx.org/2013/01/23/customer-portal-proactive-chat/

I’ve updated cp/customer/development/views/pages/answers/List.php with the following code: : <rn:widget path="chat/ProactiveChat" seconds="15">.


Unfortunately, it is not working as well.

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