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Does Answer Versioning delete the answers.expire value when Review is triggered? — Cloud Customer Connect
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Does Answer Versioning delete the answers.expire value when Review is triggered?

Accepted answer
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edited Jun 8, 2022 8:37AM in Agent Desktop 2 comments

Summary:

The answers.expire date is being set to null by the system.

Content (required):

We have turned on answer versioning. We are setting review dates (answers.expire) when an answer is created. The system is appropriately moving an answer to Review status when the answers.expires date occurs. However, it also is deleting the answers.expires value and setting the field to null. Is this appropriate behavior by the system?

Version (include the version you are using, if applicable):

21D


Code Snippet (add any code snippets that support your topic, if applicable):

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