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Update Incident Escalation Levels

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in Agent Desktop 4 comments

Summary: Update Incident Escalation Levels


Content (required): Where in the OSvC console can I add or update the incident escalation levels, as used by the rulebase? See image. Thanks!


Version (include the version you are using, if applicable): 21c


Code Snippet (add any code snippets that support your topic, if applicable):

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