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Tracking click behavior from users

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edited Apr 13, 2022 7:46AM in Customer Portal

Does anyone have experience in tracking the click behavior of their users. Through Analytics we are able to see what users are searching for, but we are also curious on what path the user takes to get to an answer. Do they use the product/category selector, etc.. This is information that is not available in Analytics for Oracle Knowledge Advanced and we realy want to have some insight in that.

Kind regards,

Marco

Version (include the version you are using, if applicable):

21D

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