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What contact is shown on the Collections Dashboard? — Cloud Customer Connect
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What contact is shown on the Collections Dashboard?



Need to understand what is the contact displayed on the Collections Dashboard under the Delinquent Customers infotile

Content (required):

On the Oracle Fusion Collections Dashboard, Delinquent Customers infotile, there is a column "Contact" that shows the contact of the customer bill-to site.

In case the site has more than one contact, which contact is displayed?

I can empirically say that it does not show the contact marked as Primary and not necessarily the one having "Dunning" responsibility, so what is the logic behind it?

I would expect it shows the contact with "Dunning" responsibility, which is the one receiving the dunning letter over e-mail, but that's not the case.

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