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How can I add an FYI notification to the Initiator when the Department Approver approves the invoice — Cloud Customer Connect
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How can I add an FYI notification to the Initiator when the Department Approver approves the invoice

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Summary:

Our approval process is two-level, the first level is getting approval from the department approver, and the second level is the central office. How Can I add an FYI box that the initiator will get a notification when the department approver approves the invoice.

Thanks


Content (required):

Below is the step I took:


  1. Add a parallel FYI to the second stage FYI
  2. In the basic tab: 

Name: FYI

Asignees Based on : Rule-based

Business rule: Create new rule: SecondStage

questions:

  1. How can I configure the new rule ?
  2. What else do I have to do to make it work ?
  3. How do I delete the newly added FYI Participant in stead of ignore it ( I got an error message : can not delete the last remaining participant in a stage )

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