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Knowledge Advanced - possibility to use variables within your content?

Accepted answer
edited Jun 8, 2022 8:37AM in Agent Desktop 3 comments


In Knowledge Foundation it is possible to define and use variables for your content, to easily change this variables across all the answers you used. Is this possible in Knowledge Advanced as well and if so where can I find it? (I searched within the manual, Welcome to the Knowledge Advanced for Oracle Service Cloud Online Help ( but was unable to find it)

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Please advice about the creation and use of variables for within answers within Knowledge Advanced

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