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Knowledge Advanced - possibility to use variables within your content?

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edited Jun 8, 2022 8:37AM in Agent Desktop 3 comments

Summary:

In Knowledge Foundation it is possible to define and use variables for your content, to easily change this variables across all the answers you used. Is this possible in Knowledge Advanced as well and if so where can I find it? (I searched within the manual, Welcome to the Knowledge Advanced for Oracle Service Cloud Online Help (custhelp.com) but was unable to find it)

Content (required):

Please advice about the creation and use of variables for within answers within Knowledge Advanced

Version (include the version you are using, if applicable):

21D

Code Snippet (add any code snippets that support your topic, if applicable):

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