How to move Answers to a new rule state without editing
The system puts existing Answers into the initial state when new Answer rules are deployed for the first time - how do I get them to process and move to the correct rule state without editing each and every answer?
When new advanced answer rules are deployed, all answers are moved into the initial state with a stop processing action by the system by default. There they sit until an agent or and admin edits the answer. The answer rules do not seem to allow using the rule state as a condition for triggering the rules - and putting a rule in the initial state that will select rules based on product, status, assignee, etc., doesn't run against these rules either.