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edited Jun 8, 2022 8:37AM in Agent Desktop 3 comments

Summary:

Agents accessing the CP to view the OKA

Content (required):

My customer is using Customer portal in B2C service cloud and wants their agents to use CP to access the knowledge content. Can any one help us how this configuration can be achieved. They have multiple operating companies and their agents should see the content specific to the particular OPCO in CP

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

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