Answer are pasted to response thread via 'Add answer text' in a pre-defined format
Summary:
Please advise where can we change and configure the layout/format of answer text, so that after clicking 'add answer text' in incident workspace, it is pasted into response thread in a pre-defined format.
Content (required):
Version (include the version you are using, if applicable):
21D
Code Snippet (add any code snippets that support your topic, if applicable):
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