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Answer are pasted to response thread via 'Add answer text' in a pre-defined format — Cloud Customer Connect
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Answer are pasted to response thread via 'Add answer text' in a pre-defined format

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edited Jun 8, 2022 10:32AM in Agent Desktop 1 comment

Summary:

Please advise where can we change and configure the layout/format of answer text, so that after clicking 'add answer text' in incident workspace, it is pasted into response thread in a pre-defined format.

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21D

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