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New Content Type added doesn't appear in other interfaces

Received Response
edited Jun 8, 2022 8:37AM in Agent Desktop 1 comment


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Hi All,

We have added a new content type and have assigned it to all the user group and have assigned the content of that content type with all the interfaces. But the new content type only shows up in the default interface in Customer portal in the filter section.

We have 5 other interfaces where it doesn't show up and because of that the contents of that content type are not visible in the search page.

Can you please let us know if there is any other configuration required if we are adding new content types or if we have missed something.

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