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Send Incident custom field in Chat_launch

Accepted answer
edited Jun 7, 2022 1:23PM in General Technical Discussions 1 comment


We are passing First Name ,Last Name and email address to chat_launch and working fine. but when we include custom incident field its not working

"https://XXXX-chat--tst1.custhelp.com/app/chat/chat_launch/Contact.Name.First/suresh/Contact.Name.Last/Kumar/Contact.Emails.PRIMARY.Address/[email protected]/incident.member_number/1234"

Please let me know if syntax to call custom field correct

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