What's new in Customer Journeys?

Connect and learn more!
Unable to get current thread content within BUI extension — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Unable to get current thread content within BUI extension

Received Response

Summary: I am trying to retrieve the current thread content(uncommitted) within BUI extension using the code snippet in the documentation. However, it doesn't seem to be working.

Content (required): BUI Workspace Extension

Version (include the version you are using, if applicable): 21B

Code Snippet (add any code snippets that support your topic, if applicable):

ORACLE_SERVICE_CLOUD.extension_loader.load("IncidentThread" , "1")



console.log('Before threadEntry Extension');



console.log('Before threadEntry Extension 2');



var threadContent = threadEntry.getContent();

console.log('Thread content' + threadContent);


function(rejectJson) {

console.log('Failed to get thread content');

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!