Knowlege creation & management, web inlays, self-service reports - WEBINAR
Knowledge Management in Oracle Service Cloud - If you want to explore more on this topic, I recommend you to attend the following Cloud Adoption Webinar, delivered by one of our Customer Success Managers:
Delivery of a robust Knowledge Management solution can drive big impacts for business: you can resolve issues faster and enhance the service experience for customers and agents.
Well-curated and contextual knowledge management that is optimised across channels, including mobile, can have a big impact on the delivery of a great customer experience.
Join this session to learn more about best practices and strategies on how to implement and promote self-service.