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Proactive Chat Inlay Embedded

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edited Jun 7, 2022 1:23PM in General Technical Discussions 1 comment

Hi All,

I want to trigger the chat invite, when below following condition meets.

Answer Id should be 1014553 and inactive time should be 30 sec



But the chat invite trigger for all answers and its not wait 30 sec, The chat invite pop up appear once page loaded. Kindly advise if the above rule is correct or not.



Code :



 <script type='text/javascript'>
    window.EESvcs = { eeid:xxxx};
  </script>
  <script type='text/javascript' src="//ee.channels.ocs.oraclecloud.com/js/eesvcs.js"></script>


<script
  id="oit-loader"
    src="https://{interfaceOrSiteName}.widget.custhelp.com/s/oit/latest/common/v0/libs/oit/loader.js" async>
</script>
<inlay-oracle-chat-embedded
   id="chatInlay"
   class="inlay"
   site-url="{interfaceOrSiteName}.widget.custhelp.com" >
</inlay-oracle-chat-embedded>

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